Frequently Asked Questions

Welcome to our FAQ section! Find quick details below on our amenities, check-in policies and services that we offer. For any other inquiries, feel free to contact us directly.

Arrival & Departure

What time is check-in?

Check-in time is from 3:00 PM (Singapore local time).

What time is check-out?

Check-out time is by 12:00 PM (Singapore local time). Late check-out until 6:00 PM will incur additional charges. A full-day room charge applies for check-out after 6:00 PM.

What are the age and ID requirements for check-in?

Guests must be at least 18 years old to check in. For security purposes, only original physical NRIC and valid passports are allowed for registration. Other identifications such as Singpass (Digital Identity card), work permits, long term visit pass, dependent pass, driving licenses, and membership cards are not accepted.

Can I have visitors in my room?

All visitors must register at the front desk and leave the premises by 10:00 PM.

Room & Family Policies

What is the child policy?

A maximum of two (2) children (below 12 years old) are allowed per room, with one child sharing existing bedding with adults.

Can I request an extra bed?

For children: One complimentary extra bed is provided for children below 12 years old, subject to availability.
For adults: An extra bed is chargeable at an additional S$60.00 per night before taxes, subject to availability.

Payments, Rates & Taxes

What payment methods do you accept?

The hotel accepts American Express, VISA, MasterCard, JCB, China Union Pay, and Diners Card Singapore.

Are taxes included in the room rates?

Room rates are subject to a 10% Service Charge and prevailing 9% Goods and Services Tax (GST).

Hotel Facilities & Amenities

What are the gym opening hours?

The gym is open 24 hours. Proper attire is required, and persons below the age of 16 years old are not permitted.

What are the swimming pool hours?

Open daily from 7:00 AM to 10:00 PM. Please note that no lifeguard is on duty.

Is parking available?

Complimentary parking is available for in-house guests, limited to one vehicle per room per stay.

Do you provide wheelchairs?

Wheelchairs are available upon request, subject to availability.

Do you offer an airport shuttle service?

We no longer provide a shuttle service from the hotel to Singapore Changi Airport and vice versa.

Hotel Rules & Prohibited Items

What is the smoking policy?

Smoking is strictly prohibited within hotel premises except in designated smoking rooms/areas. A cleaning fee of S$250 will be imposed for smoking in non-smoking rooms.

Are durians allowed in the hotel?

Durians are strictly prohibited within the hotel premises. A cleaning fee of S$250 will apply.

What happens if there is damage to the room?

Grand Mercure Singapore Roxy reserves the right to charge guests for any damage to or excessive soiling of hotel property.

Are pets allowed?

Pets are strictly not allowed within the hotel premises. Only guide dogs are allowed. For more information, click here.

Book now