Frequently Asked Questions
Welcome to our FAQ section! Find quick details below on our amenities, check-in policies and services that we offer. For any other inquiries, feel free to contact us directly.

Grand Mercure Singapore Roxy
Welcome to our FAQ section! Find quick details below on our amenities, check-in policies and services that we offer. For any other inquiries, feel free to contact us directly.
Check-in time is from 3:00 PM (Singapore local time).
Check-out time is by 12:00 PM (Singapore local time). Late check-out until 6:00 PM will incur additional charges. A full-day room charge applies for check-out after 6:00 PM.
Guests must be at least 18 years old to check in. For security purposes, only original physical NRIC and valid passports are allowed for registration. Other identifications such as Singpass (Digital Identity card), work permits, long term visit pass, dependent pass, driving licenses, and membership cards are not accepted.
All visitors must register at the front desk and leave the premises by 10:00 PM.
A maximum of two (2) children (below 12 years old) are allowed per room, with one child sharing existing bedding with adults.
The hotel accepts American Express, VISA, MasterCard, JCB, China Union Pay, and Diners Card Singapore.
Room rates are subject to a 10% Service Charge and prevailing 9% Goods and Services Tax (GST).
The gym is open 24 hours. Proper attire is required, and persons below the age of 16 years old are not permitted.
Open daily from 7:00 AM to 10:00 PM. Please note that no lifeguard is on duty.
Complimentary parking is available for in-house guests, limited to one vehicle per room per stay.
Wheelchairs are available upon request, subject to availability.
We no longer provide a shuttle service from the hotel to Singapore Changi Airport and vice versa.
Smoking is strictly prohibited within hotel premises except in designated smoking rooms/areas. A cleaning fee of S$250 will be imposed for smoking in non-smoking rooms.
Durians are strictly prohibited within the hotel premises. A cleaning fee of S$250 will apply.
Grand Mercure Singapore Roxy reserves the right to charge guests for any damage to or excessive soiling of hotel property.
Pets are strictly not allowed within the hotel premises. Only guide dogs are allowed. For more information, click here.